Hi ITSM friends, You might be interested in this enhancement which will be implemented in OTRS::ITSM 2.0.3 as for now: http://bugs.otrs.org/show_bug.cgi?id=5208 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project