Hi Christian Thank you for the reply. Indeed I have been meesing around with that file and I have the header but what I don't know how to get is the owners name. I want to know how to get that data, so I can create the new column with the data. You see, I have this line in the contenthead <td class="contentkey">$Text{"Owner"}</td> Now what I'm missing is the second part $QData{"Owner","40"}</td> That line right there, doesn't retrieve anything. Am I making myself clear? Thanks and regards Maria Alejandra Piedra Date: Thu, 14 May 2009 13:13:43 +0200 From: Christian.Mies@it-novum.com To: itsm@otrs.org Subject: Re: [itsm] Overview of Config items Hi Maria, have a look at the AgentITSMConfigItem.dtl in your Schema. Here you can add additional Fields for the list. Kind regards, Christian Mit freundlichen Grüßen Christian Mies Consultant Systemmanagement Tel: +49 (661) 103-874 Fax: +49 (661) 103-17874 Mobil: +49 (179) 1281891 Christian.Mies@it-novum.com it-novum GmbH • Edelzeller Straße 44 • 36043 Fulda • http://www.it-novum.com Handelsregister Amtsgericht Fulda, HRB 1934 • Geschäftsführer: Michael Kienle • Sitz der Gesellschaft: Fulda Der Inhalt dieserE-Mail ist vertraulich. Wenn Sie nicht der eigentliche Empfänger sein sollten, informieren Sie bitte sofort den Absender oder vernichten umgehend diese Mail. Jegliche unerlaubte Vervielfältigung oder Weiterleitung dieser Mail ist strengstens verboten. This e-mail may contain confidential and/or priviledged information. If you are not the intended recepient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of material in this e-mail is strictly forbidden. Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maria Alejandra Piedra Gesendet: Mittwoch, 13. Mai 2009 00:47 An: itsm@otrs.org Betreff: [itsm] Overview of Config items Hello, I would like to know if there is a possibility for adding a extra column to the overview. Now there are columns for - Number - Name - Status - Last Change I would like to add the Owner of the config item to the overview. Is this possible and if so where can I change that? Regards Maria Alejandra Piedra Fehler! Es wurde kein Dateiname angegeben. Hotmail® has ever-growing storage! Don’t worry about storage limits. Check it out. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.325 / Virus Database: 270.12.27/2111 - Release Date: 05/12/09 18:03:00 _________________________________________________________________ Hotmail® has ever-growing storage! Don’t worry about storage limits. http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tutoria...