Hallo You must upgrade the OTRS Framework first (have a look at the UPGRADING file for details)! If you have successfully upgraded the OTRS Framework to version 2.2.1, please use the Package-Manager in the Admin-Interface to upgrade the ITSM packages. If you customize files (e.g. the HTML template files), a upgrade reset this files to the original version! Use a backup to implement your customizations after the upgrade. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Eugene Ventimiglia Gesendet: Mittwoch, 11. Juli 2007 22:02 An: itsm@otrs.org Betreff: [itsm] Upgrading to 1.0.1 How do I upgrade my installation to 1.0.1? Can I expect any customizations to be broken? Thanks --e