I am currently trying to get ITSM installed and working. I have installed the ITSM modules and they install without errors. When I try to go to config item, I only have the system name and type of system (Production, Planning....). I have uninstalled and re-installed the modules and have the same issue. I also installed OTIS::ITSM on a new server and have the same problem. All the other ITSM modules - Service, SLA seem to be working ok.

From what I can tell there are no fields in the database to store the information- unless I am looking in the wrong place. Does anyone know where this info is stored?

I am using a Windows 2003 sp2 with Microsoft SQL 2000 sp4 and Apache as the web server. Is it a problem with the SQL scripts that set up the database as MS is still new to OTRS? Kevin Valleroy Network Administrator Starion Financial