I have added new classes as per my organization requirements. Now the issue is when you click on configitem from main menu it displays only four fields. I want to display additional fields. On 8/4/10, Alexander Halle wrote:

Yasir Mughal wrote :

...

I have recently started to evaluate OTRS and would like to know if there is any way to change the fields displayed by :

index.pl?Action=AgentITSMConfigItem&ClassID=68

I have modified

/opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItem.dtl

as following for two new fields, but no luck, I get the header, but no data. Anybody out there can help out?

<td class="mainbody" align="center"> <br> <table border="0" width="800" cellspacing="0" cellpadding="3"> <tr class="contenthead"> <td class="contentkey" width="20"> </td> <td class="contentkey">$Text{"Number"}</td> <td class="contentkey">$Text{"Name"}</td> <td class="contentkey">$Text{"Deployment State"}</td> <td class="contentkey" width="150">$Text{"Last Change"}</td> <td class="contentkey">$Text{"SerialNumber"}</td> <td class="contentkey">$Text{"Physical Location"}</td>

Hi,

sorry if this is a dumb question :

Are you trying to extend a CI class with attributes by extending the layout instead of extending the class itself via index.pl?Action=AdminITSMConfigItem ?

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Please see attached image, as you can see overview of config items display only four fields namely: Number, Name, Deployment State Last Change What if I want to see some additional details, like vendor, model etc? instead of default On 8/4/10, Alexander Halle wrote:

Yasir Mughal wrote :

...

I have added new classes as per my organization requirements. Now the issue is when you click on configitem from main menu it displays only four fields. I want to display additional fields.

Hi,

I'm a bit confused :( Where exactly are fields missing :

- index.pl?Action=AgentITSMConfigItem ? - index.pl?Action=AgentITSMConfigItem&ClassID=XXX ? - index.pl?Action=AgentITSMConfigItemZoom&ConfigItemID=XXX ?

If it's the last case could you please post the class code from index.pl?Action=AdminITSMConfigItem and specify which are the 4 attributes that get shown and which attributes aren't displayed ?

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Maria Alejandra Piedra wrote :

I'm also interested in what Yasir is asking for! I would like to add the owner field on the display!

Hi Maria Alejandra, you have to extend the description of the class with something like : { Key => 'Owner', Name => 'Owner', Input => { Type => 'Customer', }, }, To do so go to Admin -> Config Item -> [select regarding class] -> [click on button "change"]. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

Yasir Mughal wrote :

Please see attached image, as you can see overview of config items display only four fields namely:

Number, Name, Deployment State Last Change

What if I want to see some additional details, like vendor, model etc? instead of default

Hi, in the screenshot I see four classes ("DataCentre_HW" and so on) and an excerpt of the CI list of the class "DataCentre_HW" but no CI (config item) itself and therefore no attributes ("details"). Please send a screenshot of one example CI where I see those attributes (like "Number", "Name" and so on) and the description of the class found under Admin -> Config Item -> [click on regarding class] -> [click on latest version]. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

for that kind of view it would also be nice to have column sort besides the possibility to choose column to be dispayed and an availability to pre/filter the view (it would perfect if the view could respond to some auth criteria, i mean group of agent that can view some class and not other) Am I fool ? :D MV

Marco Vannini wrote:

Mmmh, but I think that Yaris would like to have his object in the item/class browse windows not in the item's detail

Hi Yasir, Marco and Maria Alejandra, I was blind, please excuse that I couldn't help :( I'm also interested in additional columns in the CI overview display. Since this would be something for a future version according to Nils' explanations [thanks] I think an enhancment bug would make sense. In that way others could subscribe this bug and so one could see if this is a frequently demanded feature. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

Ok! I've suscribed to the bug! From: marco.vannini@gmail.com Date: Wed, 11 Aug 2010 15:43:36 +0200 To: itsm@otrs.org Subject: Re: [itsm] Config Item Display here it is http://bugs.otrs.org/show_bug.cgi?id=5711 Subscribe ! ;) MV On Tue, Aug 10, 2010 at 11:33 PM, Alexander Halle wrote: Marco Vannini wrote: Mmmh, but I think that Yaris would like to have his object in the item/class browse windows not in the item's detail Hi Yasir, Marco and Maria Alejandra, I was blind, please excuse that I couldn't help :( I'm also interested in additional columns in the CI overview display. Since this would be something for a future version according to Nils' explanations [thanks] I think an enhancment bug would make sense. In that way others could subscribe this bug and so one could see if this is a frequently demanded feature. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Marco Vannini wrote :

here it is http://bugs.otrs.org/show_bug.cgi?id=5711

http://bugs.otrs.org/show_bug.cgi?id=5711Subscribe ! ;)

Thanks Marco, I've subscribed it now. Sorry, that I haven't created it by myself, I was short of time :( Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

I have extended the class, the question is how to see more than four fields or fields of over choice in the config item? Please let me know if my question is still not clear. 1) Add a class in General Catalog (existing are computer, etc) (done) 2) Add definition in Config z Item (done) 3) Add Config Item itself using new button (Done) 4) Click on overview So How to see more than more fields? Thanks On 8/4/10, Alexander Halle wrote:

Yasir Mughal wrote :

...

Please see attached image, as you can see overview of config items display only four fields namely:

Number, Name, Deployment State Last Change

What if I want to see some additional details, like vendor, model etc? instead of default

Hi,

in the screenshot I see four classes ("DataCentre_HW" and so on) and an excerpt of the CI list of the class "DataCentre_HW" but no CI (config item) itself and therefore no attributes ("details").

Please send a screenshot of one example CI where I see those attributes (like "Number", "Name" and so on) and the description of the class found under Admin -> Config Item -> [click on regarding class] -> [click on latest version].

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Thanks Nils for clearing this up. I think that code should be configurable here to give option to users to pickup their fields. Would you be able to guide a little bit, how to create my own customize page do display fields of my choice? Or would it be possible that extend that table to add couple of more columns which can be part of each CI. As we assign a unique code to each item. On 8/6/10, Nils Leideck - ITSM wrote:

Hi,

On 05.08.2010, at 06:02, Yasir Mughal wrote:

...

I have extended the class, the question is how to see more than four fields or fields of over choice in the config item? Please let me know if my question is still not clear.

1) Add a class in General Catalog (existing are computer, etc) (done) 2) Add definition in Config z Item (done) 3) Add Config Item itself using new button (Done) 4) Click on overview

So How to see more than more fields?

This is not possible.

The standard fields Number, Name, Deployment State, Incident State and Last Changed are stored in the separated table and those details are the only ones which are on EVERY CI.

Currently there is only one generic CI Overview layout which is used for displaying CI’s independently of the selected CI Class. It might be in a next version, that we have a separated View for each class created dynamically, but currently this would require some development.

How else would you handle this? What would you expect to be displayed for search results based on other classes?

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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