Saludos Daniel, Para agregar un nuevo elemento, debes otorgar permiso al usuario el grupo itsm-configitem, luego reiniciar la sesión con ese usuario, debe aparecer el menu item de configuración, al seleccionar ese item en el costado derecho aparece un item de menu con una estrella que te permitirá adicionar elementos, Para cargar masivamente varios items usas el menu de impor/export Exitos desde Colombia Ing. Juan Carlos Alarcon S. PMP ® ISO27001 Lead Auditor ITIL ® Foundations Certificate COBIT ® Foundation Certificate Cel 312 521 6640 ----- Original Message ----- From: itsm-request@otrs.org To: itsm@otrs.org Sent: Wednesday, May 19, 2010 11:58:42 AM GMT -05:00 Colombia Subject: itsm Digest, Vol 36, Issue 14 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Add a new Configuration Item (DANIEL D'AGOSTINO) 2. Re: Add a new Configuration Item (Alexander Halle) 3. Re: Add a new Configuration Item (Gustavo Carbonaro) ---------------------------------------------------------------------- Message: 1 Date: Wed, 19 May 2010 15:03:14 +0000 From: DANIEL D'AGOSTINO Subject: [itsm] Add a new Configuration Item To: Message-ID: Content-Type: text/plain; charset="iso-8859-1" Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done. Thanks a lot. Daniel. _________________________________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/itsm/attachments/20100519/d0deac19/attachmen... ------------------------------ Message: 2 Date: Wed, 19 May 2010 18:06:08 +0200 From: Alexander Halle Subject: Re: [itsm] Add a new Configuration Item To: "OTRS:"@mail.otrs.com:ITSM User questions and discussions Message-ID: <4BF40C70.6010104@radprax.de> Content-Type: text/plain; charset=ISO-8859-1; format=flowed DANIEL D'AGOSTINO wrote :

Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.

Hi Daniel, I'm not sure, what you mean. OTRS:ITSM offers a CMDB with different predefined CI classes (computer, hardware, location, network). So you can add CIs in one of these classes with the New-Icon since this is what the CMDB actually is for. Or do you mean how you can extend these classes (new fields) or add your own classes (e.g. "licences") ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de ------------------------------ Message: 3 Date: Wed, 19 May 2010 13:22:33 -0300 From: Gustavo Carbonaro Subject: Re: [itsm] Add a new Configuration Item To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset=ISO-8859-1 Daniel: Estoy usando otrs diariamente aca en Buenos Aires. Y si, podes crear todos los componentes que quieras. Gustavo. 2010/5/19 DANIEL D'AGOSTINO :

Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.

Thanks a lot.

Daniel.

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