Maintaining a journal for config items
Hi, everyone! Could anyone please share with the best way of maintaining a journal for config items? E.g. I'm upgrading some software on a server and I'd like my collegues to see all the activity related to this server. Am I right that I can do it just creating a new ticket and linking it with CI? Thanks in advance!
Hi, Konstantin.
The ideal way would be to engage a new ITSM 3.0 functionality with change
management. After all, a change is the process to transform a CI from one
state to another.
Meanwhile you can link tickets to a CI and view linked tickets in the bottom
part of CI display
Anton.
2010/3/11 Konstantin S. Ershov
Hi, everyone!
Could anyone please share with the best way of maintaining a journal for config items? E.g. I'm upgrading some software on a server and I'd like my collegues to see all the activity related to this server.
Am I right that I can do it just creating a new ticket and linking it with CI?
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Just as I expected... Thanks, Anton! :)
2010/3/11 Anton Gubar'kov
Hi, Konstantin.
The ideal way would be to engage a new ITSM 3.0 functionality with change management. After all, a change is the process to transform a CI from one state to another.
Meanwhile you can link tickets to a CI and view linked tickets in the bottom part of CI display
Anton.
2010/3/11 Konstantin S. Ershov
Hi, everyone!
Could anyone please share with the best way of maintaining a journal for config items? E.g. I'm upgrading some software on a server and I'd like my collegues to see all the activity related to this server.
Am I right that I can do it just creating a new ticket and linking it with CI?
Thanks in advance! --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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participants (3)
-
Anton Gubar'kov -
Jens Bothe -
Konstantin S. Ershov