Re: [itsm] SLA and Service Mandatory (Yuri Calueto)

Hi Jose,
You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket
=> and set to "Yes" the options Ticket::Type and Ticket::Service
Anything else let us know.
See ya
Yuri Calueto
On Mon, Apr 18, 2011 at 9:54 AM,
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Today's Topics:
1. Re: SLA and Service Mandatory (Marius Vaitiekunas) 2. SLA time after ticket reopen (Marius Vaitiekunas) 3. Re: Attachments in CIs (Torsten Thau)
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Message: 1 Date: Sun, 17 Apr 2011 19:14:10 +0300 From: Marius Vaitiekunas
Subject: Re: [itsm] SLA and Service Mandatory To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset=ISO-8859-1 On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa
wrote: It is possible make SLA and Service fields mandatory when creating a ticket?. My system is OTRS 3.0.4 and ITSM 3.0
Best Regards,
Jose Luis Jarpa P.
Hello,
Any solution without coding? I can not find these settings in sysconfig. otrs-3.0.6-itsm-3.0.1 Thank You!
-- mv
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Message: 2 Date: Sun, 17 Apr 2011 19:51:37 +0300 From: Marius Vaitiekunas
Subject: [itsm] SLA time after ticket reopen To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset=ISO-8859-1 Hello,
Is it possible to resume SLA time after ticket reopen? At the moment SLA time is not even showed. Thank You!
-- mv
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Message: 3 Date: Mon, 18 Apr 2011 10:54:44 +0200 From: Torsten Thau
Subject: Re: [itsm] Attachments in CIs To: itsm@otrs.org Message-ID: <4DABFC54.7040503@cape-it.de> Content-Type: text/plain; charset="windows-1252" Hi Valentin and Rangel,
there's a new version of ITSM-CIAttributeCollection available at OPAR in which the bug with the missing encode has been fixed.
regards, Torsten Thau
-- Torsten Thau, Dipl. Inform.
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Jorge, On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote:
You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service
That does not work; it makes the fields show in the UI but does not make it mandatory. For instance, for TicketFreeText fields you CAN set these to mandatory or non-mandatory in the SysConfig though. Currently there's no way to make the Service and SLA fields mandatory other than by modifying the DTL and pm files. -- Mike

On 18.04.2011, at 12:17, Michiel Beijen wrote:
On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote:
You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service
That does not work; it makes the fields show in the UI but does not make it mandatory. For instance, for TicketFreeText fields you CAN set these to mandatory or non-mandatory in the SysConfig though. Currently there's no way to make the Service and SLA fields mandatory other than by modifying the DTL and pm files.
Does it make sense at all to require Service and SLA for every type of ticket? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (3)
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Jorge Furtado
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Michiel Beijen
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Nils Leideck