Hi Rangel and Valentin, do you receive any errors in your apache error log while uploading an attachment? Am 13.04.2011 01:04, schrieb Valentín Ortiz F.:

...

Hello Rangel...

Now that you mentioned the file, I remember I saw a problem with that perl module at the md5_hex() function.... I edited the file AttachmentStorageDB.pm and add the encode_utf8() inside md5_hex()... this is the result..

my $RealMD5Sum = md5_hex(encode_utf8($Content));

Does it work after this modification? What error occured before you modified this line?

...

{ Key => 'idFactura', Name => 'Factura', Searchable => 1, Input => { Size => 50, MaxLength => 50, Type => 'CIAttachment', }, CountMin => 0, CountMax => 1, },

Well, this is how it's supposed to work. regards, Torsten Thau -- Torsten Thau, Dipl. Inform. ** Besuchen Sie uns auf dem LinuxTag in Berlin ** ** vom 11.05.2011 - 14.05.2011 ** ** Halle 7.2b Stand 136, Lisog/LIVE Kooperationsstand ** c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführung: R.Barth, T.Maier

I think its on the core modules... but I forgot to tell you that you must use that module... use Encode qw(encode_utf8); I'm attaching my AttachmentStorageDB.pm in case I forget to mention something else :) -----Original Message----- From: Rangel Perez Sardinha Reply-to: "OTRS::ITSM User questions and discussions" To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Attachments in CIs Date: Wed, 13 Apr 2011 13:01:09 -0300 dear Valentin, I made the change that u sugest, now i get this: Software error: Undefined subroutine &Kernel::System::CIAttachmentStorage::AttachmentStorageDB::encode_utf8 called at ../..//Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288. For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. What perl module that uses encode_utf8 function? Regards, Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br +55 (16) 3515-5800 +55 (16) 3515-5807 +55 (11) 3130-9800 +55 (16) 9287-4445 sig.tiff On 12/04/2011, at 20:04, Valentín Ortiz F. wrote:

Hello Rangel...

Now that you mentioned the file, I remember I saw a problem with that perl module at the md5_hex() function.... I edited the file AttachmentStorageDB.pm and add the encode_utf8() inside md5_hex()... this is the result..

my $RealMD5Sum = md5_hex(encode_utf8($Content));

Keep an eye at the log, may be you are missing other perl modules...

This is my the definition for Computer...

Config Item Class: Computer Versión: 6 Creado por: valentin.ortiz (Valentin Ortiz F.) Creado: 11/04/2011 - 10:38:48 Definition: $TimeLong{"[ { Key => 'Vendor', Name => 'Vendor', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Model', Name => 'Model', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Description', Name => 'Description', Searchable => 1, Input => { Type => 'TextArea', }, }, { Key => 'Type', Name => 'Type', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Computer::Type', Translation => 1, }, }, { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Company::Type', }, },

{ Key => 'Asignadoa', Name => 'Asignado a', Searchable => 1, Input => { Type => 'Customer', }, }, { Key => 'SerialNumber', Name => 'Serial Number', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'OperatingSystem', Name => 'Operating System', Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'CPU', Name => 'CPU', Input => { Type => 'Text', Size => 50, MaxLength => 100, }, CountMax => 16, }, { Key => 'Ram', Name => 'Ram', Input => { Type => 'Text', Size => 50, MaxLength => 100, }, CountMax => 10, }, { Key => 'HardDisk', Name => 'Hard Disk', Input => { Type => 'Text', Size => 50, MaxLength => 100, }, CountMax => 10, Sub => [ { Key => 'Capacity', Name => 'Capacity', Input => { Type => 'Text', Size => 20, MaxLength => 10, }, }, ], }, { Key => 'FQDN', Name => 'FQDN', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'NIC', Name => 'Network Adapter', Input => { Type => 'Text', Size => 50, MaxLength => 100, Required => 1, }, CountMin => 0, CountMax => 10, CountDefault => 1, Sub => [ { Key => 'IPoverDHCP', Name => 'IP over DHCP', Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::YesNo', Translation => 1, Required => 1, }, }, { Key => 'IPAddress', Name => 'IP Address', Searchable => 1, Input => { Type => 'Text', Size => 40, MaxLength => 40, Required => 1, }, CountMin => 0, CountMax => 20, CountDefault => 0, }, ], }, { Key => 'GraphicAdapter', Name => 'Graphic Adapter', Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'OtherEquipment', Name => 'Other Equipment', Input => { Type => 'TextArea', Required => 1, }, CountMin => 0, CountDefault => 0, }, { Key => 'WarrantyExpirationDate', Name => 'Warranty Expiration Date', Searchable => 1, Input => { Type => 'Date', }, }, { Key => 'InstallDate', Name => 'Install Date', Searchable => 1, Input => { Type => 'Date', Required => 1, }, CountMin => 0, CountDefault => 0, }, { Key => 'idClaveERP', Name => 'Clave ERP', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'idNoReq', Name => 'Número de Requisición', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 20, }, }, { Key => 'idFactura', Name => 'Factura', Searchable => 1, Input => { Size => 50, MaxLength => 50, Type => 'CIAttachment', }, CountMin => 0, CountMax => 1, }, { Key => 'idConfig', Name => 'Configuración', Input => { Size => 50, MaxLength => 50, Type => 'CIAttachment', }, CountMin => 0, CountMax => 1, }, { Key => 'idCotizacion', Name => 'Cotización', Input => { Size => 50, MaxLength => 50, Type => 'CIAttachment', }, CountMin => 0, CountMax => 1, }, { Key => 'idPedido', Name => 'Pedido', Input => { Size => 50, MaxLength => 50, Type => 'CIAttachment', }, CountMin => 0, CountMax => 1, }, { Key => 'Note', Name => 'Note', Searchable => 1, Input => { Type => 'TextArea', Required => 1, }, CountMin => 0, CountDefault => 0, }, ];"}

Hope that helps

Regards.

-----Original Message----- From: Rangel Perez Sardinha Reply-to: "OTRS::ITSM User questions and discussions" To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 19:28:57 -0300

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

* rangel@ezvoice.com.br

+55 (16) 3515-5800

+55 (16) 3515-5807

+55 (11) 3130-9800

+55 (16) 9287-4445

sig.tiff

Hi Valentin,

Could you send me your Class Definition for the CI that u are using attachs? When i was adding a JPG, after submit the CI i get error in Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288. Rangel Perez Sardinha Projects\Support Analyst

Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445

...

On 12/04/2011, at 18:42, Valentín Ortiz F. wrote:

...

I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is working fine, I'm able to attach any type of file. Do you have problems only with jpeg images?

-----Original Message----- From: Rangel Perez Sardinha Reply-to: "OTRS::ITSM User questions and discussions" To: itsm@otrs.org Subject: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 16:59:08 -0300

May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore.

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

* rangel@ezvoice.com.br

(+55 (16) 3515-5800

(+55 (16) 3515-5807

(+55 (11) 3130-9800

(+55 (16) 9287-4445

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

Excellent!! Thank you Torsten -----Original Message----- From: Torsten Thau Reply-to: "OTRS::ITSM User questions and discussions" To: itsm@otrs.org Subject: Re: [itsm] Attachments in CIs Date: Mon, 18 Apr 2011 10:54:44 +0200 Hi Valentin and Rangel, there's a new version of ITSM-CIAttributeCollection available at OPAR in which the bug with the missing encode has been fixed. regards, Torsten Thau --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm