Add a new Configuration Item
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done. Thanks a lot. Daniel. _________________________________________________________________
DANIEL D'AGOSTINO wrote :
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Hi Daniel, I'm not sure, what you mean. OTRS:ITSM offers a CMDB with different predefined CI classes (computer, hardware, location, network). So you can add CIs in one of these classes with the New-Icon since this is what the CMDB actually is for. Or do you mean how you can extend these classes (new fields) or add your own classes (e.g. "licences") ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi, thanks for answering quickly. I was looking for in the otrs and I found the way to create new classes (extend them) through the General Catalog, adding the new classes in ITSM::ConfigItem::Class. Thanks again. Regards. Daniel.
Date: Wed, 19 May 2010 18:06:08 +0200 From: ahalle-otrs@radprax.de To: mail.otrs.com:ITSM User questions and discussions itsm@otrs.org Subject: Re: [itsm] Add a new Configuration Item
DANIEL D'AGOSTINO wrote :
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Hi Daniel,
I'm not sure, what you mean.
OTRS:ITSM offers a CMDB with different predefined CI classes (computer, hardware, location, network). So you can add CIs in one of these classes with the New-Icon since this is what the CMDB actually is for.
Or do you mean how you can extend these classes (new fields) or add your own classes (e.g. "licences") ?
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
_________________________________________________________________
Daniel:
Estoy usando otrs diariamente aca en Buenos Aires.
Y si, podes crear todos los componentes que quieras.
Gustavo.
2010/5/19 DANIEL D'AGOSTINO
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer, software, etc. I don't know if this it's possible. Please, let me know if this can be done.
Thanks a lot.
Daniel.
________________________________ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (3)
-
Alexander Halle -
DANIEL D'AGOSTINO -
Gustavo Carbonaro