Marco, Regarding the redirection: It is just edit the httpd.conf and change the DocumentRoot to OTRS default installation in my case => /opt/otrs/var/httpd/htdocs/ The question regarding Service&SLA not appearing on the ticket creation I just disable it by going to Core::Ticket . Thanks for the tips. Jorge On Sat, May 1, 2010 at 1:34 PM, wrote:

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Message: 1 Date: Sat, 1 May 2010 13:34:28 +0100 From: Jorge Furtado Subject: Re: [itsm] itsm Digest, Vol 35, Issue 13 To: itsm@otrs.org Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Hi Marco,

Thanks for the quick reply.

Look, I found the document index.html, and it has all the codes for the redirection there, but where do I put it ? Inside htttd.conf ?

Regarding the Service & SLA not appearing on the scroll down when creating the tickets, I don't see the functionality u mentioned in otrs itsm.

Can you describe step by step ?

Regards,

Jorge

On Fri, Apr 30, 2010 at 1:31 PM, wrote:

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Today's Topics:

1. Re: AgentITSMConfigItem Class Problem (Marco Vannini) 2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado) 3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini)

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Message: 1 Date: Fri, 30 Apr 2010 14:02:50 +0200 From: Marco Vannini Subject: Re: [itsm] AgentITSMConfigItem Class Problem To: "OTRS::ITSM User questions and discussions" Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Ive upgraded too but I don't have this problem (fast check) on any CI.