I'm trying to install OTRS:ITSM 1.2.1 on a Microsoft SQL Server 2005 (v 9.00.3042). I've executed the instructions as per FAQ #4200121 and it looks like OTRS (v2.3.1) is working correctly. After that I was following the installation instructions for the ITSM modules: tried to add the first package (GeneralCatalog) but the browser returned the following message: Software error: Malformed UTF-8 character (fatal) at C:/OTRS/otrs/Kernel/cpan-lib/XML/Parser/Lite.pm line 141. After that I am not able to open the PackageManager page anymore. If I drop and recreate the package's SQL table I can open again the PackageManager page and try to add again the package but the result is always the same (see message above). Before using the MSSQL backend I successfully installed and used the same installation based on MySql so I think is a problem related to the way MSSQL stores the package data. Anyone can help me ? Thanks in advance. Diego.- -------------------------------------------- INFORMATIVA SULLA PRIVACY Ai sensi del D.Lgs. 196/2003 si precisa che le informazioni contenute in questo messaggio e nei suoi eventuali allegati sono riservate e per uso esclusivo del destinatario. Nessuno, all'infuori dello stesso, pu� copiare o distribuire il messaggio, o parte di esso, a terzi. Chiunque riceva questo messaggio per errore � pregato di distruggerlo e di informare il mittente. PRIVACY NOTICE According to the D.Lgs. 196/2003 this document and its attachments are confidential and intended for the named addressee(s) only. If you are not the intended recipient of this message, any use or dissemination of this message is prohibited. If you have received this document by mistake, please notify the sender and destroy all physical and/or electronic copies. --------------------------------------------
Hi Diego We tested the installation of the ITSM 1.2.1 packages on MSSQL without any problems. I think this is a setup or configuration problem. Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Bertazzi Diego Gesendet: Freitag, 22. August 2008 11:41 An: itsm@otrs.org Betreff: [itsm] OTRS:ITSM 1.2.1 on MSSQL I’m trying to install OTRS:ITSM 1.2.1 on a Microsoft SQL Server 2005 (v 9.00.3042). I’ve executed the instructions as per FAQ #4200121 and it looks like OTRS (v2.3.1) is working correctly. After that I was following the installation instructions for the ITSM modules: tried to add the first package (GeneralCatalog) but the browser returned the following message: Software error: Malformed UTF-8 character (fatal) at C:/OTRS/otrs/Kernel/cpan-lib/XML/Parser/Lite.pm line 141. After that I am not able to open the PackageManager page anymore. If I drop and recreate the package’s SQL table I can open again the PackageManager page and try to add again the package but the result is always the same (see message above). Before using the MSSQL backend I successfully installed and used the same installation based on MySql so I think is a problem related to the way MSSQL stores the package data. Anyone can help me ? Thanks in advance. Diego.- ________________________________________ -------------------------------------------- INFORMATIVA SULLA PRIVACY Ai sensi del D.Lgs. 196/2003 si precisa che le informazioni contenute in questo messaggio e nei suoi eventuali allegati sono riservate e per uso esclusivo del destinatario. Nessuno, all'infuori dello stesso, può copiare o distribuire il messaggio, o parte di esso, a terzi. Chiunque riceva questo messaggio per errore è pregato di distruggerlo e di informare il mittente. PRIVACY NOTICE According to the D.Lgs. 196/2003 this document and its attachments are confidential and intended for the named addressee(s) only. If you are not the intended recipient of this message, any use or dissemination of this message is prohibited. If you have received this document by mistake, please notify the sender and destroy all physical and/or electronic copies. --------------------------------------------
participants (2)
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Bertazzi Diego -
Manuel Hecht - OTRS AG