Hi, we are migrating to 3.0.10 and we are trying to filter ticket types depending on the users permission on particular groups. For example we hae the groups A, B y C, and the ticket types a, b y c. We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c. And if the user blongs to the group C only can choose the ticket types b and c, not a. I couldn't find any way via ACL. Is it posiblle? any suggestions? Thanks. Daniel.
Dear Daniel, how did you try to solve it with ACL? On 06.10.2011, at 18:08, DANIEL D'AGOSTINO wrote:
Hi, we are migrating to 3.0.10 and we are trying to filter ticket types depending on the users permission on particular groups. For example we hae the groups A, B y C, and the ticket types a, b y c. We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c. And if the user blongs to the group C only can choose the ticket types b and c, not a.
I couldn't find any way via ACL. Is it posiblle? any suggestions?
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project
The Type field is not reloaded by the ajax request. If you add that in the
javascript it will work. it is not going to be really pretty though, because
the Type field is above the customer user field in some masks.
On Oct 6, 2011 6:08 PM, "DANIEL D'AGOSTINO"
Hi, we are migrating to 3.0.10 and we are trying to filter ticket types
depending on the users permission on particular groups.
For example we hae the groups A, B y C, and the ticket types a, b y c. We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c. And if the user blongs to the group C only can choose the ticket types b and c, not a.
I couldn't find any way via ACL. Is it posiblle? any suggestions?
Thanks. Daniel.
But if you open the phone ticket view the ACL is considered. There is no need for an AJAX reload. On 06.10.2011, at 18:37, Michiel Beijen wrote:
The Type field is not reloaded by the ajax request. If you add that in the javascript it will work. it is not going to be really pretty though, because the Type field is above the customer user field in some masks.
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project
participants (3)
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DANIEL D'AGOSTINO -
Michiel Beijen -
Nils Leideck