Ändere in der Kernel/Config/Files/ZZZAuto.pm das "SMTPTLS" in "SMTP". Dann sollte das OTRS wieder erreichbar sein... On 17.01.2013 14:52, Pahl, Thomas wrote:
Hallo Liste,
ich versuche gerade den Fehler mit den Mails irgendwie hinzubekommen. Hab hier was gelesen mit einem Eintrag in der Sysconf core:sendmail. Dort sollte man die Authentifizierung deaktivieren sodass man endlich wieder das erstellen eines E-Mailtickets ohne Fehler geht. Wäre echt super wenn mir jemand helfen könnte =( Nach dem ich dort aktualisieren gedrückt habe bekomm ich auf der Webseite nur noch :
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Errorlog sagt folgendes:
[Thu Jan 17 14:27:16 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:16 2013] [error] [Thu Jan 17 14:27:16 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:27:22 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:22 2013] [error] [Thu Jan 17 14:27:22 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:27:30 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:30 2013] [error] [Thu Jan 17 14:27:30 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:27:41 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:41 2013] [error] [Thu Jan 17 14:27:41 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:27:48 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:48 2013] [error] [Thu Jan 17 14:27:48 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:27:56 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:27:56 2013] [error] [Thu Jan 17 14:27:56 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:29:03 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720. [Thu Jan 17 14:29:03 2013] [error] [Thu Jan 17 14:29:03 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720.\n [Thu Jan 17 14:30:03 2013] [notice] caught SIGTERM, shutting down [Thu Jan 17 14:30:55 2013] [notice] Apache/2.2.16 (Debian) PHP/5.3.3-7+squeeze14 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations [Thu Jan 17 14:31:43 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522. [Thu Jan 17 14:31:43 2013] [error] [Thu Jan 17 14:31:43 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522.\n [Thu Jan 17 14:31:49 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522. [Thu Jan 17 14:31:49 2013] [error] [Thu Jan 17 14:31:49 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522.\n [Thu Jan 17 14:37:29 2013] -e: (in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522. [Thu Jan 17 14:37:29 2013] [error] [Thu Jan 17 14:37:29 2013] -e: No SendmailModule::AuthUser found in Core::Postmaster at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 50.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket.pm line 7720, <DATA> line 522.\n root@OTRS01:/var/log/apache2#
________________________________ Apache/2.2.16 (Debian) Server at otrs01 Port 80
Mit freundlichen Grüßen
Thomas Pahl
Stadt Lauda-Königshofen Informations- und Kommunikationstechnik Marktplatz 1 97922 Lauda-Königshofen
Tel.: 09343 / 501 102 Fax: 09343 / 501 100
Email: Thomas.Pahl@lauda-koenigshofen.de Internet: www.lauda-koenigshofen.de
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