Hallo,
soweit läuft jetzt OTRS erstmal, bin ganz froh. Kann nur leider keine
Tickets erstellen, dann erhalte ich einen Serverfehler 500.
Habe dazu in einem Board gefunden:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Store the plain_article/attachments in database instead of filesystem
We added this feature because many people have problems with the file
permission if the webserver user isn't the otrs user. You need to
update
the following files from CVS:
Kernel/System/Ticket.pm
Kernel/System/Ticket/Article.pm
Kernel/System/Ticket/History.pm
Kernel/System/PostMaster/LoopProtection.pm
Kernel/System/PostMaster/LoopProtection/DB.pm
Kernel/System/PostMaster/LoopProtection/FS.pm
Kernel/Modules/AgentZoom.pm
Kernel/Modules/CustomerZoom.pm
scripts/DBUpdate.mysql.sql (or scripts/DBUpdate.postgresql.sql)
Update the database changes with "cat scripts/DBUpdate.mysql.sql |
mysql -p -f -u root otrs"
And add
[...]
# Storage for plain email [fs|db]
$Self->{ArticlePlainStorage} = 'db';
# Storage for attachments [fs|db]
$Self->{ArticleAttachmentStorage} = 'db';
[...]
to your Kernel/Config.pm
Restart your webserver and everything should work fine.
PS: You should also use "bin/SetPermissions.sh