[otrs-de] Antwort: Re: Zugriff auf OTRS nur per http://localhost?

22 Jan 2009

      Hi,

gerne ;)

Anbei die httpd.conf vom Apache und die apache2-httpd-new.include.conf von 
otrs:

##########
httpd.conf:
##########

ServerRoot "C:/PROGRA~1/OTRS/Apache"
Listen 80
LoadModule actions_module modules/mod_actions.so
LoadModule alias_module modules/mod_alias.so
LoadModule asis_module modules/mod_asis.so
LoadModule auth_basic_module modules/mod_auth_basic.so
#LoadModule auth_digest_module modules/mod_auth_digest.so
#LoadModule authn_alias_module modules/mod_authn_alias.so
#LoadModule authn_anon_module modules/mod_authn_anon.so
#LoadModule authn_dbd_module modules/mod_authn_dbd.so
#LoadModule authn_dbm_module modules/mod_authn_dbm.so
LoadModule authn_default_module modules/mod_authn_default.so
LoadModule authn_file_module modules/mod_authn_file.so
#LoadModule authnz_ldap_module modules/mod_authnz_ldap.so
#LoadModule authz_dbm_module modules/mod_authz_dbm.so
LoadModule authz_default_module modules/mod_authz_default.so
LoadModule authz_groupfile_module modules/mod_authz_groupfile.so
LoadModule authz_host_module modules/mod_authz_host.so
#LoadModule authz_owner_module modules/mod_authz_owner.so
LoadModule authz_user_module modules/mod_authz_user.so
LoadModule autoindex_module modules/mod_autoindex.so
#LoadModule cache_module modules/mod_cache.so
#LoadModule cern_meta_module modules/mod_cern_meta.so
LoadModule cgi_module modules/mod_cgi.so
#LoadModule charset_lite_module modules/mod_charset_lite.so
#LoadModule dav_module modules/mod_dav.so
#LoadModule dav_fs_module modules/mod_dav_fs.so
#LoadModule dav_lock_module modules/mod_dav_lock.so
#LoadModule dbd_module modules/mod_dbd.so
#LoadModule deflate_module modules/mod_deflate.so
LoadModule dir_module modules/mod_dir.so
#LoadModule disk_cache_module modules/mod_disk_cache.so
#LoadModule dumpio_module modules/mod_dumpio.so
LoadModule env_module modules/mod_env.so
#LoadModule expires_module modules/mod_expires.so
#LoadModule ext_filter_module modules/mod_ext_filter.so
#LoadModule file_cache_module modules/mod_file_cache.so
#LoadModule filter_module modules/mod_filter.so
#LoadModule headers_module modules/mod_headers.so
#LoadModule ident_module modules/mod_ident.so
#LoadModule imagemap_module modules/mod_imagemap.so
LoadModule include_module modules/mod_include.so
#LoadModule info_module modules/mod_info.so
LoadModule isapi_module modules/mod_isapi.so
#LoadModule ldap_module modules/mod_ldap.so
#LoadModule logio_module modules/mod_logio.so
LoadModule log_config_module modules/mod_log_config.so
#LoadModule log_forensic_module modules/mod_log_forensic.so
#LoadModule mem_cache_module modules/mod_mem_cache.so
LoadModule mime_module modules/mod_mime.so
#LoadModule mime_magic_module modules/mod_mime_magic.so
LoadModule negotiation_module modules/mod_negotiation.so
#LoadModule proxy_module modules/mod_proxy.so
#LoadModule proxy_ajp_module modules/mod_proxy_ajp.so
#LoadModule proxy_balancer_module modules/mod_proxy_balancer.so
#LoadModule proxy_connect_module modules/mod_proxy_connect.so
#LoadModule proxy_ftp_module modules/mod_proxy_ftp.so
#LoadModule proxy_http_module modules/mod_proxy_http.so
#LoadModule rewrite_module modules/mod_rewrite.so
LoadModule setenvif_module modules/mod_setenvif.so
#LoadModule speling_module modules/mod_speling.so
#LoadModule ssl_module modules/mod_ssl.so
#LoadModule status_module modules/mod_status.so
#LoadModule substitute_module modules/mod_substitute.so
#LoadModule unique_id_module modules/mod_unique_id.so
#LoadModule userdir_module modules/mod_userdir.so
#LoadModule usertrack_module modules/mod_usertrack.so
#LoadModule version_module modules/mod_version.so
#LoadModule vhost_alias_module modules/mod_vhost_alias.so

User daemon
Group daemon

</IfModule>
</IfModule>

ServerAdmin webmaster@somenet.com
DocumentRoot "C:/PROGRA~1/OTRS/Apache/htdocs"

<Directory />
    Options FollowSymLinks
    AllowOverride None
    Order deny,allow
    Deny from all
</Directory>

    #
    # Possible values for the Options directive are "None", "All",
    # or any combination of:
    #   Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI 
MultiViews
    #
    # Note that "MultiViews" must be named *explicitly* --- "Options All"
    # doesn't give it to you.
    #
    # The Options directive is both complicated and important.  Please see
    # http://httpd.apache.org/docs/2.2/mod/core.html#options
    # for more information.
    #
    Options Indexes FollowSymLinks

    #
    # AllowOverride controls what directives may be placed in .htaccess 
files.
    # It can be "All", "None", or any combination of the keywords:
    #   Options FileInfo AuthConfig Limit
    #
    AllowOverride None

    #
    # Controls who can get stuff from this server.
    #
    Order allow,deny
    Allow from all

</Directory>

<IfModule dir_module>
    DirectoryIndex index.html
</IfModule>

    Order allow,deny
    Deny from all
    Satisfy All
</FilesMatch>

ErrorLog "logs/error.log"

LogLevel warn

<IfModule log_config_module>
    #
    # The following directives define some format nicknames for use with
    # a CustomLog directive (see below).
    #
    LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" 
\"%{User-Agent}i\"" combined
    LogFormat "%h %l %u %t \"%r\" %>s %b" common

    <IfModule logio_module>
      # You need to enable mod_logio.c to use %I and %O
      LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" 
\"%{User-Agent}i\" %I %O" combinedio
    </IfModule>

    #
    # The location and format of the access logfile (Common Logfile 
Format).
    # If you do not define any access logfiles within a <VirtualHost>
    # container, they will be logged here.  Contrariwise, if you *do*
    # define per-<VirtualHost> access logfiles, transactions will be
    # logged therein and *not* in this file.
    #
    CustomLog "logs/access.log" common

    #
    # If you prefer a logfile with access, agent, and referer information
    # (Combined Logfile Format) you can use the following directive.
    #
    #CustomLog "logs/access.log" combined
</IfModule>

<IfModule alias_module>

    ScriptAlias /cgi-bin/ "C:/PROGRA~1/OTRS/Apache/cgi-bin/"

</IfModule>

<IfModule cgid_module>
    #
    # ScriptSock: On threaded servers, designate the path to the UNIX
    # socket used to communicate with the CGI daemon of mod_cgid.
    #
    #Scriptsock logs/cgisock
</IfModule>

#
# "C:/PROGRA~1/OTRS/Apache/cgi-bin" should be changed to whatever your 
ScriptAliased
# CGI directory exists, if you have that configured.
#

    AllowOverride None
    Options None
    Order allow,deny
    Allow from all
</Directory>

DefaultType text/plain

<IfModule mime_module>
    #
    # TypesConfig points to the file containing the list of mappings from
    # filename extension to MIME-type.
    #
    TypesConfig conf/mime.types

    #
    # AddType allows you to add to or override the MIME configuration
    # file specified in TypesConfig for specific file types.
    #
    #AddType application/x-gzip .tgz
    #
    # AddEncoding allows you to have certain browsers uncompress
    # information on the fly. Note: Not all browsers support this.
    #
    #AddEncoding x-compress .Z
    #AddEncoding x-gzip .gz .tgz
    #
    # If the AddEncoding directives above are commented-out, then you
    # probably should define those extensions to indicate media types:
    #
    AddType application/x-compress .Z
    AddType application/x-gzip .gz .tgz

    #
    # AddHandler allows you to map certain file extensions to "handlers":
    # actions unrelated to filetype. These can be either built into the 
server
    # or added with the Action directive (see below)
    #
    # To use CGI scripts outside of ScriptAliased directories:
    # (You will also need to add "ExecCGI" to the "Options" directive.)
    #
    #AddHandler cgi-script .cgi

    # For type maps (negotiated resources):
    #AddHandler type-map var

    #
    # Filters allow you to process content before it is sent to the 
client.
    #
    # To parse .shtml files for server-side includes (SSI):
    # (You will also need to add "Includes" to the "Options" directive.)
    #
    #AddType text/html .shtml
    #AddOutputFilter INCLUDES .shtml
</IfModule>

<IfModule ssl_module>
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
</IfModule>

# ---
# OTRS configuration
# ---

# load mod_perl
LoadFile 'C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl510.dll'
LoadModule perl_module modules/mod_perl.so

# include the OTRS configuration
Include 'C:/PROGRA~1/OTRS/OTRS/scripts/apache2-httpd-new.include.conf'

# ---

###########################
apache2-httpd-new.include.conf:
###########################

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp 
$
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "C:/PROGRA~1/OTRS/OTRS/bin/cgi-bin/"
Alias /otrs-web/ "C:/PROGRA~1/OTRS/OTRS/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire C:/PROGRA~1/OTRS/OTRS/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options

#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
##        Order allow,deny
        Allow from all
    </Location>

</IfModule>

# directory settings

    AllowOverride None
    Options +ExecCGI -Includes
##    Order allow,deny
    Allow from all
</Directory>

    AllowOverride None
##    Order allow,deny
    Allow from all
</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400

Gruß
Stephan

otrs-de-bounces@otrs.org schrieb am 22.01.2009 11:23:46:
...
[Bild entfernt]
Re: [otrs-de] Zugriff auf OTRS nur per http://localhost?
Matthias Schojohann
an:
User questions and discussions about OTRS.org in German
22.01.2009 11:35
Gesendet von:
otrs-de-bounces@otrs.org
Bitte Antwort an "User questions and discussions about OTRS.org in 
German"
Moin Stephan,
zeig uns doch mal deine apache config.
Gruß, Matze
-----Ursprüngliche Nachricht-----
Von: otrs-de-bounces@otrs.org [mailto:otrs-de-bounces@otrs.org]Im 
Auftrag von 
Stephan.Pienitz@albertinen.de
Gesendet: Donnerstag, 22. Januar 2009 10:09
An: otrs-de@otrs.org
Betreff: [otrs-de] Zugriff auf OTRS nur per http://localhost?
...
Hi,
ich habe folgendes Problem:
Ich habe otrs (2.3.3) auf einer Windows-Maschine installiert 
(standard-Installation, keine Änderungen).
per http://localhost/otrs kann ich auch problemlos mit dem System 
arbeiten.
Sobald ich aber versuche von einer anderen Maschine im Netzwerk auf 
das OTRS zuzugreifen
wird der Server sehr langsam (für ca. 2 Minuten) und ich kann die 
Seite nicht aufrufen.
Ein Aufruf von http://<ipzumserver>/ funktioniert ohne Probleme und 
ich lese die Nachricht vom Apache (It works). Sobald ich dann zum 
Unterordner otrs (http://<ipzumserver>/otrs) wechsel, wird alles 
wieder langsam und es wird nichts angezeigt.
Auch wenn ich statt der IP den Netzwerknamen nehme das selbe Problem.
Mir kommt es so vor, als wenn otrs Zugriffe von extern blockt, da 
der Apache ja grundsätzlich Verbindungen von aussen zulässt. Nur 
halt auf das otrs nicht.
Ich habe die Installation schon auf verschiedenen Systemen 
(unterschiedliche Hard- und Software) installiert aber immer wieder das 
Selbe.
Vielleicht hat jemand einen Tipp?
Danke! Stephan
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[otrs-de] Antwort: Re: Zugriff auf OTRS nur per http://localhost?

Stephan.Pienitz＠albertinen.de