Hallo Johannes, wenn dir gar nichts anderes mehr hilft, dann schau mal in <OTRS>/scripts/database nach, da gibt's eine Datei mit Namen "initial_insert.sql" in der stehen die initialen Werte drin, also z.B.: -- ticket_state INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('new', 'ticket is new', 1, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('closed successful', 'ticket is closed successful', 3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('closed unsuccessful', 'ticket is closed unsuccessful', 3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('open', 'ticket is open', 2, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('removed', 'customer removed ticket (can reactivate)', 6, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending reminder', 'ticket is pending for agent reminder', 4, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending auto close+', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timesta mp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending auto close-', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timesta mp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('merged', 'state for merged tickets', 7, 1, 1, current_timestamp, 1, current_timestamp); lg, Christian -- "I sense much NT in you, NT leads to Blue Screen. Blue Screen leads to downtime, downtime leads to suffering. NT is the path to the darkside." - Unknown Unix Jedi ________________________________ From: otrs-de-bounces@otrs.org [mailto:otrs-de-bounces@otrs.org] On Behalf Of Jens Sent: Wednesday, February 28, 2007 5:16 PM To: User questions and discussions about OTRS.org in German Subject: Re: [otrs-de] Wie komme ich an die Original-Statusmeldungen von OTRS hatte ich auch, einfach zurück eindeutschen... siehe anhang mfg jens Am 28.02.07 schrieb IT-Bezirksbetreuung Maurek < it.support-maurek@salzburg.at mailto:it.support-maurek@salzburg.at >: Hallo, da ich bei meinem letzten Hilferuf keine Antwort bekam, versuch ich's unverdrossen noch mal: Ich hab aus Übereifer die Statusmeldungen von OTRS "eingedeutscht" und stehe nun vor einem flügellahmen System. Möchte das ganze wieder rückgängig machen. Leider weiß ich nicht mehr den Wortlaut der englischen Oringal-Statusmeldungen. Weiß jemand, wo diese dokumentiert sind - oder gibt's vielleicht eine andere Möglichkeit, den Misstand zu beheben (abgesehen von einer Neuinstallation...)? Vielen Dank Johannes M. _______________________________________________ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? > http://www.otrs.com/