For example:
From: OTRS System [otrshelp@psd.defra.gsi.gov.uk]
To: OTRS System
Subject: [Ticket#: 2005021110000055] New State 'closed successful'!
*** THIS IS JUST A NOTE ***
The state of your ticket '2005021110000055' has been changed by
'Andrew Storr' to 'closed successful'.
http://server_name/otrs/customer.pl?Action=CustomerZoom&TicketID=1461
http://server_name/otrs/customer.pl?Action=CustomerZoom&TicketID=1461
Your OTRS Notification Master
*** THIS IS JUST A NOTE ***
This is the history of the ticket:
[ History of Ticket#: 2005021110000055 ]
-
<http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144&Q
ueueID=42> Back
Action: Comment: Zoom: User: Createtime:
NewTicket
Ticket=[2005021110000055], ID=[1461] created (Q=Databases & Application
Support::5 - Within 1 Day;P=[..]
- mxxx (Doug Thomas)
02/11/2005 10:30:07
EmailAgent
Send email to customer.
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144
x mxxx (Doug Thomas)
02/11/2005 10:30:07
Lock
Ticket lock.
- mxxx (Doug Thomas)
02/11/2005 10:30:12
OwnerUpdate
New Owner is 'mzzz' (ID=6).
- mxxx (Doug Thomas)
02/11/2005 10:30:12
SendAgentNotification
Sent 'OwnerUpdate' notification to 'andrew.
mailto:'andrew.storr@psd.defra.gsi.gov.uk' storr@psd.defra.gsi.gov.uk'.
- mxxx (Doug Thomas)
02/11/2005 10:30:17
SendCustomerNotification
'.">Sent notification to 'OTRS System '.
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6145
x mxxx (Doug Thomas)
02/11/2005 10:30:17
TimeAccounting
1 time unit(s) accounted. Now total 1 time unit(s).
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144
x mxxx (Doug Thomas)
02/11/2005 10:30:21
SendAnswer
Sent email to 'pauline. mailto:'pauline.curren@psd.defra.gsi.gov.uk'
curren@psd.defra.gsi.gov.uk'.
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146
x mxxx (Andrew Storr)
02/11/2005 10:34:13
TimeAccounting
2 time unit(s) accounted. Now total 3 time unit(s).
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146
x mxxx (Andrew Storr)
02/11/2005 10:34:18
StateUpdate
Old: 'open' New: 'closed successful'
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146
x mxxx (Andrew Storr)
02/11/2005 10:34:18
SendCustomerNotification
'.">Sent notification to 'OTRS System '.
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6147
x mxxx (Andrew Storr)
02/11/2005 10:34:18
Unlock
Ticket unlock.
- mxxx (Andrew Storr)
02/11/2005 10:34:24
I've set up a rule in Outlook to catch all circular emails but it would be
useful to eradicate the problem
Any help appreciated
Rajendrakumar Varsani
Database & Application Support Team
Pesticides Safety Directorate
01904 455805 07968 243125
mailto:It.helpdesk@DEFRA.GSI.GOV.UK
rajendrakumar.varsani@psd.defra.gsi.gov.uk
Room 134, Mallard House
Kings Pool, York, YO1 7PX
PSD's Website: http://www.pesticides.gov.uk
The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs.
On leaving the GSi this email was certified virus-free
