Personally, I would always choose to just configure the IMAP mailboxes via
Admin > PostMaster Mailboxes.
If you'd have set up the cron jobs as per the manual, you woulnd't have to
alter those, and also you would not have to bother about fetchmail - OTRS
will retrieve the messages directly from IMAP.
If you would decide to use fetchmail however, the OTRS mailing list is
probably not the best place to ask about configuring fetchmail. Try your
favorite unix/linux forum for that.
Best regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 5, 2009 at 11:33, rajaa Jlil
Dear colleague
Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails
Mentioned below the procedure of configuring:
She edited this file: /opt/otrs/.fetchmailrc
And type this line:
*Poll DEEXVS03 protocol IMAP user ** wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com*
* **password YOURPASSWORD is otrs* After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line:
#fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null
So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work.
Maybe it’s possible to change somewhere in the source code?
With kindest regards.
Cordialement
-JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49
Date: Fri, 19 Jun 2009 10:41:19 -0700 From: support@sjobeck.com To: otrs@otrs.org Subject: [otrs] ITSM module for v.2.4
Hi, All,
I upgraded our 2.3 install, which had the ITSM module installed, to 2.4.0beta3, and now it seems caught in a little bit of a trap between versions. We were just about to start using ITSM 1.2.2 but had not quite yet so this not too big a deal thankfully. I first noticed this situation when checking the "support" module page & it showed me a bunch of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP site) but it wont install in to this version of beta. I was just curious if any one had a roadmap or a timeline or advice on when & how I can upgrade my way out of this sooner or later. That's all. Thanks so much to the dev's, great stuff, really appreciate it.
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