Hi Luis, You might be glad to find that we've just implemented this very feature. See this snippet from CHANGES: - (2009/11/11) Added feature/config option (Ticket::SubjectFormat) for subject format. o 'Left' means '[TicketHook#:12345] Some Subject', o 'Right' means 'Some Subject [TicketHook#:12345]', o 'None' means 'Some Subject' (without any ticket number ins subject). In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body. Wrote also unit tests to take care of functionality. Basically, it means that in the next upcoming non-minor version of OTRS you'll find this feature. If you'd want to implement it in your current OTRS, look through the CVS repository for the changes made to Ticket.pm and Ticket.xml and apply them to your system, or contact enjoy@otrs.com to have it done commercially. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Nov 12, 2009 at 12:28 AM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
you can search in references as well ...
Am 09.11.2009 um 13:59 schrieb Luís Gomes:
Hey all, is it possible to don't display the ticket id on the e-mails subject? I've tried removing it but all replies will then open new tickets instead of beeing associated with the original ticket. Isn't it possible to define the ticket ID on a mail header or something?
Nils Leideck
-- Nils Leideck Senior Consultant nils.leideck@leidex.net
https://webint.cryptonode.de / a Fractal project
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