Hi Steve, Thanks for the response. I have gone the sql route for a fix. I was actually logging in as administrator. thanks Alan. ________________________________ From: otrs-bounces@otrs.org on behalf of Steve Hill Sent: Fri 05/05/2006 11:32 To: otrs@otrs.org Subject: [otrs] Re: admin login issue Alan McKeown wrote:
I need some help please. Somehow when I have logged into OTRS (via html front end) I have disabled the admin tag. I cannot now continue setting up otrs. Is it possible that the administrator user can disable administrative activities. Please help.
You don't say which user you logged in as, but you might log in as another admin (root, perhaps) then bring up the admin screen. Go to the [Users <-> Groups] link, bring up the admin group link, and check the boxes for the users that need admin access. If this doesn't work for you (like if the only admin you had was root) it can be done via direct SQL access, but this is a LOT easier. Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.