Re: [otrs] Use of uninitialized value

20 Mar 2013


      Where can you disable the fields? In the Admin,Dynamic Fields.


On Wed, Mar 20, 2013 at 1:01 PM, Karsten Becker
wrote:
...
Thanks for your answer... but I don't understand anything.  :-D
Where can I do that?
Sorry Karsten
...
Relevant code:
# create a dynamic field config lookup table
    for my $DynamicFieldConfig ( @{ $Self->{DynamicField} } ) {
$Self->{DynamicFieldConfigLookup}->{ $DynamicFieldConfig->{Name}
} = $DynamicFieldConfig;
}
return $Self;
What it means:
Your conversion didn't work perfectly as your TicketFreeTextFields
didn't change to DynamicFields well.
What you can do:
disable TicketFreeTextFields and build them as Dynamic Fields.
On Wed, Mar 20, 2013 at 11:26 AM, Karsten Becker
mailto:karsten.becker@ecologic.eu> wrote:
Hi folks!
I upgraded to OTRS 3.2.3 from 3.1.6 two hours ago and have a problem.
When writing a test email to my helpdesk, I get the following error
    emails from OTRS to our management email address.
Subject:
    > Cron  $HOME/bin/otrs.PostMasterMailbox.pl
    http://otrs.PostMasterMailbox.pl >> /dev/null
In the body, I have multiple lines saying:
    > Use of uninitialized value in hash element at
    /opt/otrs-3.2.3/Kernel/System/Ticket/Event/NotificationEvent.pm line
On 03/20/2013 04:40 PM, Gerald Young wrote:
53.
...
If I take a look in my Apache logs, I find corresponding entries
which
...
look like:
    > [Wed Mar 20 16:11:35 2013] [error] [client 192.168.AAA.BBB] [Wed
    Mar 20 16:11:35 2013] index.pl http://index.pl: Use of
    uninitialized value in hash element at
    /opt/otrs-3.2.3/bin/cgi-bin/../../Kern
    > el/System/Ticket/Event/NotificationEvent.pm line 53., referer:
https://XXX.YYY.local/otrs/index.pl?Action=AgentTicketClose;TicketID=8281
...
The whole system seems to behave normally. It sends out emails, even
the
...
automatic replies for new incoming requests. But, for whatever
reason,
...
it produces these error emails.
Has somebody an idea how to track down the problem to get rid of it?
Regards
    Karsten
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