8 Feb
2006
8 Feb
'06
8:03 p.m.
I create a new ticket and assign to queue RAW, owner LEE as the HELPDESK user. I then login as LEE and I have to unlock the ticket assigned to LEE from the “LOCKED TICKETS” link so that it shows up in “MY QUEUES”. What is the point for locked tickets when assigning a new ticket to a queue? Is there a way to automatically show up in “MY QUEUES”? I did go into LEE’s preferences and assigned him the proper queue. Thanks, Lee Connell Network Engineer 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006
