I have some customers who are getting the following error when attempting to open tickets they have open. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, boyd.jewett@swift.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. _____ Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.7d DAV/2 Server at webserver.domain.name.com Port 443 However, when they hit F5 to refresh the screen the ticket shows up correctly and the agents were always able to see the ticket with no issues. This is a very intermittent issue and only happens less than 1% or the time. Can someone please point me in the correct direction to get this resolved? Thank you. With regards, Boyd JEWETT