RE: [otrs] SMTP Authentication

26 Aug 2005

      The joe@ispname part I already had.

I changed the MXRecord setting as you suggested, restarted the service and
tried again.  I tried to "compose answer" but got hit with an invalid From
address (otrs@localhost).  On my search for that setting, I went back into
config.pm and realized that I still had the SendmailModule information
remarked out.  I made it active, relaunched OTRS, found the email addresses
settings and put my email address in.  After restarting the service it
appears to be working.

Thank you for your assistance.

-- Joe Fusco

  _____  

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
West, Bradley G.
Sent: Friday, August 26, 2005 9:06 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] SMTP Authentication

Joe,

Sometimes cable and DSL providers require that your user name be in the
format:

joe@ispname.com

instead of

joe

You also may have a DNS name resolution problem where your smtp host is not
being resolved properly.

The only other thing I can think of is changing the default parameter for
check MX record to 0 in your Config.pm file.

    $Self->{CheckMXRecord} = 0;

I hope this points you in the right direction

Brad

  _____  

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Joe
Fusco
Sent: Friday, August 26, 2005 9:51 AM
To: otrs@otrs.org
Subject: [otrs] SMTP Authentication

I'm running off a cable modem with the ISPs mail system.  I don't have an
email account set up with them for OTRS. I have OTRS running local since I
am the only user.  I'm not worried about incoming mail. I can easily create
the tickets by hand.  I would, however, like to have OTRS send out
notifications of ticket creation, resolution, etc.

I modified the config.pm file yesterday to include the following:

    # SendmailModule

    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';

    $Self->{'SendmailModule::Host'} = 'smtp.[mailprovider].com';

    $Self->{'SendmailModule::Port'} = '25';

    $Self->{'SendmailModule::AuthUser'} = 'myusername';

    $Self->{'SendmailModule::AuthPassword'} = 'mypassword';

My email, using MS outlook and POP3, works fine.  When OTRS tries to send a
message, I get "Authentication Failed."  Is there some other setting I need
to tweak or should I contact the cable company's High Speed Internet
helpdesk to see what I need to do to authenticate?

Thanks,

Joe Fusco