Thank you very much.
Med venlig hilsen / Best regards
Ulrich
________________________________
Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne af Frans Stekelenburg
Sendt: 3. marts 2009 20:52
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] Ticket subject length
Ulrich,
Notifications, as shown in your example, are defined through 'Admin' - 'Notification'.
There for example the English template "en::Agent::NewTicket" has as Subject: 'New ticket notification! () '.
Obviously by changing 24 to a higher value you would see more. The value is limited by sysconfig option Ticket::SubjectSize (default 100)
For auto response to a customer, you will need to adjust the Subject field of the appropriate Auto Response template, under 'Admin' - 'Auto Responses'.
KR,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ulrich Gøhns
Sent: dinsdag 3 maart 2009 15:08
To: otrs@otrs.org
Subject: [otrs] Ticket subject length
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: "I am trying to print out, but the printer does not work" it gets "cut off" to "[SR#0000000] New ticket notification! (I am trying to print out [...])"
I found an old thread with the same question: http://lists.otrs.org/pipermail/otrs/2004-March/003999.html, but I can't find the files mentioned in one of the replies. Probably an old version of OTRS. The thread is from 2004.
Med venlig hilsen / Best regards
Ulrich Gøhns
