There's a filter in sysconfig
On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif
Hi list,
Our agents decided to have informal email notifications dispatched to them - configured via Event Notifications - for many types of modifications performed upon a ticket. Since we have many agents and many daily modifications, teach ticket's history looks something like this:
- (some normal events occurring when the ticket is created) - many... - many... - many... - many... - many... - many... - ... SendAgentNotification events, one for each agent for whom email was dispatched - (a couple other normal events) - many... - many... - many... - many... - many... - many... - ... SendAgentNotification events, one for each agent for whom email was dispatched - (a couple other normal events) - ....
As you can see, the history is ugly because of this multitude of useless (in our case) events.
Can the recording in history of SendAgentNotification events be supressed? Do you see a workaround?
Thanks, Bogdan
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