Hi,
This seems to be related with the following bug:
http://bugs.otrs.org/show_bug.cgi?id=5507
See your translation file at /opt/otrs/Kernel/Language/ to make sure
Leonardo Certuche
www.itconsultores.com.co
On 1 July 2010 03:12, Sebastien Bory
Dear list
I see the state machine but i have a little mismatch
In the general catalogue *ITSM::ChangeManagement::WorkOrder::State* I have this:
Accepted
Canceled
Closed
Created
In Progress
Ready
And in the state Machine I can’t have the state closed
When I want to add a new State transition I just have this: created, accepted, ready, in progress fermé, canceled and Start
I think I do change the Closed state by “fermé” but I don’t remember where
Can you help me
Best regards
S. bory
*De :* itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] *De la part de * Anton Gubar'kov *Envoyé :* mercredi 30 juin 2010 21:20 *À :* OTRS::ITSM User questions and discussions *Objet :* Re: [itsm] change management
Please see the docs on state machine. The list of avialble states is limited by states currently permitted according to the state machine.
2010/6/30 Sebastien Bory
Dear lists,
I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,
But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)?
Thank
* *
*Sébastien Bory*
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