Take a look at SysConfig Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat: to customize response format Gabriele ----- Original Message ----- From: Kamal To: otrs@otrs.org Sent: Wednesday, October 03, 2007 9:18 PM Subject: [otrs] Customized Response Greetings, I am using OTRS 2.1.6 When I'm using any kind of response linked to a queue, I'm getting the following inside the message: "<name>" <email> wrote:
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How can I control the above or remove it? I just need what I write in the response to be displyed. Regards ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/