Go to Admin and then to Responses <> Queue to tie responses to queues. Also
the empty message has to be tied to a queue in order to use it.
KR
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 14:11, Nicola
Hi to all.
I've installed OTRS 2.3.4 on Suse linux 10. All is working but I have a problem.
I can reply only to tickey in the RAW queue. If message are moved to another queue there is no link for compose the empty message.
Message from the RAW queue are sent correctly to user that generate the ticket.
Is happened to anyone?
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