Sorry, I want that the mail sended from a customer to helpdesk@xxx.xx they come inserted automatically in the queue of otrs. How can i do? ----- Original Message ----- From: Volker.Lipper@de.mecglobal.com To: User questions and discussions about OTRS.org Sent: Thursday, May 11, 2006 1:37 PM Subject: Re: [otrs] Fw: ticket from mail please dont write too much to describe your questions. we all love good riddles. couldnt you describe it with, hmmm, lets say six words? Li otrs-bounces@otrs.org schrieb am 11.05.2006 13:09:17:
Hi,
how can automatic insert the ticket (with a script???) send from a mail to a help@xxx.xx into a list of my otrs ticket?
Thank
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