Re: [otrs] Blocking tickets

I realized whqat happened: I created a mail response, but never sent it (because I lost connection). When I created the response, the ticket became locked. 2010/2/17 Ralf Hildebrandt

* Michiel Beijen :

...

Do you by any chance mean that the ticket is 'Locked'? If a ticket is locked it does not show up in the Queue View, but you'd find an icon for "Locked Tickets" in the upper right hand corner of the interface. It should be right there.

Yes, but just creating it shouldn't necessarily mean that it should be locked by him.

I often generate tickets just to assign them to somebody else. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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