Hi, On 15.01.2010, at 18:24, Garren McKelvey wrote:
Greetings oh gurus of great knowledge,
back to you ;-)
I’m hoping to change a few ticket names. I’d like to call From, Service, and SLA something completely different. Is there a way to change their names?
In the directory /opt/otrs/Kernel/Language/ is a file that is called xx_Custom.pm. You just need to rename to en_Custom.pm, or whatever your language is that you want to modify (this new file won't be overwritten by an update then), and translate the english default values to your needs. Tip 1: set your frontend to english to see the original wording Tip 2: don't forget to change the package name within the new file to the proper filename. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!