Hi everybody, I have installed otrs 2.4.7 and few day ago I see that some tickets are automatically re-opening after their was closed, when I review the history of the ticket I see that the ticket is reopen by the Admin otrs. A sample of one ticket history is: ….. ---- Next lines show how the ticket is closed StateUpdate Old: "open". New: "closed successful" x jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43 Unlock Ticket unlock. - jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43 Misc ResponseTemplate (2/679/681) - jalopez (Jose Alberto Lopez) 26/08/2010 - 11:00:43 ---- Here when the ticket is re open StateUpdate Old: "closed successful". New: "open" - root@localhost (Admin OTRS) 26/08/2010 - 11:02:02 FollowUp Seguimiento para [2010082010244]. x root@localhost (Admin OTRS) 26/08/2010 - 11:02:02 Misc Reset of unlock time. …. Anybody have idea what is he problem? -- Saludos, J. Alberto López www.opentask.com.mx Open Task PS +52 (55) 3333 2235