Re: [otrs] RADIUS & LDAP/DB

24 Sep 2009

      Here is a link to the most recent documentation on Radius Customer
authentication:

http://doc.otrs.org/2.4/en/html/x1940.html#configuration-customer-auth-b
ackend-radius

I don't know about customer users, but the below works for my agents. As
long as they are able to authenticate against LDAP, they will be
automatically created and grouped in OTRS.

This is a portion of Config.pm:

# UserSyncLDAPMap

                                # (map if agent should create/synced
from LDAP to DB after login)

                                $Self->{UserSyncLDAPMap} = {

                                                # DB -> LDAP

                                                UserFirstname =>
'givenName',

                                                UserLastname => 'sn',

                                                UserEmail => 'mail',

                                };

                                # UserSyncLDAPGroups

                                # (If "LDAP" was selected for
AuthModule, you can specify

                                # initial user groups for first login.)

                                $Self->{UserSyncLDAPGroups} = [

                                                '[system_user]',

                                ];

So, there may be similar for Customer Users in the docs. I know that
didn't answer all of your questions, but hopefully may get down the
correct path.

Good luck!

Nathan Campbell 
Dallas Symphony Orchestra 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Alessandro d'Ambrosio
Sent: Thursday, September 24, 2009 10:34 AM
To: otrs@otrs.org
Subject: [otrs] RADIUS & LDAP/DB

Hi, 

I would like to use RADIUS in order to authenthicate my customer users
in my OTRS.

Have I to create them in otrs before they try to access by customer
users web interface? 

Is there a method to populate my cutomer users db dinamically when a
customer users log on? This because I don't want to create a copy/direct
link to my LDAP 

Thank you very much,

Alessandro