Re: [otrs] Problem with "Next ticket state"

20 Oct 2009

      Thx for the fast reply ;)

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

  From:       Martin Edenhofer                                                                                  

  To:         "User questions and discussions about OTRS."                                                    

  Date:       20.10.2009 08:59                                                                                               

  Subject:    Re: [otrs] Problem with "Next ticket state"                                                                    

  Sent by:    otrs-bounces@otrs.org                                                                                          

Hi Markus,

yes, unfortunately.

It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433

Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3

http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?...

And it should work fine.

  -Martin

On 20.10.2009, at 08:33, MMoj@timocom.com wrote:
...
Hey,
Can some one tell my why OTRS "Next ticket state" is per defaul
"closed successful" when it is set to be "open" in
"Ticket::Frontend::AgentTicketCompose###StateDefault"?
Is it a bug?
With the Update from 2.4.4 to 2.4.5 today this changed to be "closed
successful" but the Helpdesk agents want it to be "open" instead,
but it does not work if I define it as "open" int the "ViewCompose".
Can some one help me out with a workaround or something?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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Re: [otrs] Problem with "Next ticket state"

MMoj＠timocom.com