Hi Jurjen,
You'll have to activate it in SysConfig:
Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
This is because OTRS is by origin German, and in Germany it can be
forbidden to track performance of your individual employees....
Michiel Beijen
Senior Consultant
OTRS BV
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The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
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On Wed, Jan 16, 2013 at 4:00 PM, Jurjen Verhoeff
Hi list,****
** **
We use OTRS 2.4.7****
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We want to generate an overview with the open tickets and see who handles that ticket.****
** **
- Is it possible to create a report (with the Statistics module) and have the ticketowner in the report?****
I do not see the ticketowner field in the selction list when creating a stat.****
** **
Thanks for you help,****
Jurjen Verhoeff ** ******
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