Re: [otrs] Anyone know how to make a field mandatory?

25 Jan 2011

      I got it working. Thanks Gerald!

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, January 25, 2011 11:49 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Anyone know how to make a field mandatory?

You need the ENTIRE section of $Self->{CustomerUser} = {

all the way to before the comment
#CustomerUser
which relates to LDAP.
On Tue, Jan 25, 2011 at 9:39 AM, Navarro, Daniel mailto:Daniel.Navarro@gtech.com> wrote:
Thanks Gerald. I really appreciate the help.

I've looked at /opt/otrs/Kernel/Config/Defaults.pm and I see the line you suggested I change:

[ 'UserPhone',        'Phone',       'phone',        1, 1, 'var', '', 0 ],

Am I correct in my understanding that I am supposed to cut a chunk out of the Defaults.pm file and put it into the /opt/otrs/Kernel/Config.pm file which currently does not have any of this info? That is what I'm assuming I need to do but I can't quite figure out what lines I should start and stop the cut and paste.

I notice your snippet starts with

$Self->{CustomerUser} = {

Which is not currently in my Config.pm file so I'm assuming that is the first line I should enter into Config.pm somewhere between "Start your custom configs here!!!" and "End your custom configs here!!!"

Am I on the right track here? I pasted a section that I thought would work from Defaults.pm into Config.pm and then my OTRS web page stopped working. Then I tried to stop and restart Apache and it failed to start. I guess I should revert the change back. Does it matter if I left a backup copy of Config.pm in the same directory? It is named ConfigDOTpm.ORIGINAL and it is owned by root.

I entered the text starting with $Self->{CustomerUser} = {

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'DefaultCharset'} = 'utf-8';

$Self->{CustomerUser} = {                                                                                          <--This is the first line I entered

        Map => [

            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
            [ 'UserTitle',      'Title',      'title',      1, 0, 'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'first_name', 1, 1, 'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'last_name',  1, 1, 'var', '', 0 ],
            [ 'UserLogin',      'Username',   'login',      1, 1, 'var', '', 0 ],
            [ 'UserPassword',   'Password',   'pw',         0, 0, 'var', '', 0 ],
            [ 'UserEmail',      'Email',      'email',      1, 1, 'var', '', 0 ],

#            [ 'UserEmail',      'Email', 'email',           1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],

#            [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
            [ 'UserPhone',        'Phone',       'phone',        1, 1, 'var', '', 0 ],                <-- this is where I changed the mandatory flag as you suggested
            [ 'UserFax',          'Fax',         'fax',          1, 0, 'var', '', 0 ],
            [ 'UserMobile',       'Mobile',      'mobile',       1, 0, 'var', '', 0 ],
            [ 'UserStreet',       'Street',      'street',       1, 0, 'var', '', 0 ],
            [ 'UserZip',          'Zip',         'zip',          1, 0, 'var', '', 0 ],
            [ 'UserCity',         'City',        'city',         1, 0, 'var', '', 0 ],
            [ 'UserCountry',      'Country',     'country',      1, 0, 'var', '', 0 ],
            [ 'UserComment',      'Comment',     'comments',     1, 0, 'var', '', 0 ],
            [ 'ValidID',          'Valid',       'valid_id',     0, 1, 'int', '', 0 ],
        ],                                                                                                                                     <-- This is the last line I entered

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

Thanks for the help.

Daniel

From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, January 25, 2011 10:10 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Anyone know how to make a field mandatory?

Set the "required" bit to 1 in the Config.pm CustomerUser Map:

    $Self->{CustomerUser} = {
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you still need to copy them #
#################################################################################################
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you still need to copy them #
#################################################################################################
            [ 'UserPhone',        'Phone',       'phone',        1, 1, 'var', '', 0 ],
On Tue, Jan 25, 2011 at 2:44 AM, Navarro, Daniel mailto:Daniel.Navarro@gtech.com> wrote:
I'd like to make the phone # field mandatory in the Add Customer screen of the Admin section. I need to do this because there is a customer requirement that we must record the phone # of the caller for all tickets that are called in.

Thanks in advance.

Daniel

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