
11 Feb
2010
11 Feb
'10
7 p.m.
Hi, You might want to check this: http://lists.otrs.org/pipermail/otrs/2009-August/027771.html cheers arthur On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
Can somebody please tell me which file I need to edit to add the name of the customer to the Agent Dashboard. I would like to see at a glance who the calls are from.
Thanks,
Rosanna
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