Re: [otrs] How to self generate Customer ID from Customer tab in Agent interface?

10 Jun 2011

      Hi all,

Does anyone has the solution, please suggest.

Regards
Rohit Singh 

On June 9, 2011 at 10:44 AM Rohit  wrote:
...
Hi,
I want to generate Customer ID automatically from the OTRS Software, not
manually, in a particular format like[b] ABCD/0001/11-12[/b] and the
next time it should generate to [b]ABCD/0002/11-12[/b], here 11-12
denotes the year, after completion of 2011 year, the format should
change to [b]ABCD/000199/12-13[/b], please guide how can i achieve this,
looking forward for your kind reply.
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