Re: [otrs] R: ACL

1 Jun 2010

      Hello Daniele.

Yes, I've already advised about the use of administrator privileges and for
my tests I use only customer accounts.

Thanks any way.

2010/6/1 CARNINO Daniele (FIAT ITEM) 
...
Murilo,
have you tested the ACL using a normal user account (not an administrator)?
In my experience, some good ACL seems not to work until you test it with an
unprivileged account...
________________________________________
Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Murilo
Moreira de Oliveira [murilo.moreira@gmail.com]
Inviato: martedì 1 giugno 2010 14.57
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] ACL
I'm using OTRS 2.4.6 and your example worked for me. But now I'd like to
increment my acls using restriction on ticket types. The acl bellow didn't
work:
$Self->{TicketAcl}->{'ACL-RelacaoTipoServico1'} = {
   # match properties
   Properties => {
       Frontend => {
           Action => ['AgentTicketPhone', 'AgentTicketEmail',
'CustomerTicketMessage'],
       },
       Type=> {
           Name => ['Incident'],
       },
# I tried the options bellow too and nothing happens!
#         Ticket => {
#                Type => ['Incident'],
#         },
#         TicketType => {
#                 Name => ['Incident'],
#         },
   },
   # return possible options (white list)
   Possible => {
       Ticket => {
           Service => ['SAP System'],
       },
   },
   };
Any ideas??
2010/6/1 Nils Leideck - ITSM >
Hi,
On 01.06.2010, at 13:10, Louis Becker wrote:
Is it a version issue perhaps? I’m running 2.3.4
Yes, you need to run at least OTRS 2.4.6 to have ACLs working with
considered AJAX reloads.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.netmailto:nils.leideck@leidex.net
nils.leideck@otrs.commailto:nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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Re: [otrs] R: ACL

Murilo Moreira de Oliveira