Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Dear list, I hate to repost an old topic, especially when created by myself, but I wonder if really anybody has an idea how to solve that request? Is there a specific setting or would manual patching be required? Thanks On Sat, Sep 7, 2013 at 11:51 AM, Claudio Kuenzler wrote:

Hello OTRS folks,

Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket?

The agent can see it in the Ticket Information on the right side: "Accounted time: 30"

While the customer, for the same ticket, only can see the following information: - State - Priority - Queue

It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information.

Thanks, Claudio