
26 Aug
2009
26 Aug
'09
1 p.m.
Hi Everyone,
I have an auto notification (event) set up so that when an agent locks a
ticket the customer receives an e-mail stating which agent has locked it.
Once a ticket has been locked, it's original subject header is retained in
the dashboard view (ie "Issue with Server01" for example). However, if I go
into my "Locked Ticket" view (otrs/index.pl?Action=AgentTicketLockedView)
the subject header has changed to "OTRS System