make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is. On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < Massimo.Bianchi@nposistemi.it> wrote:
Hi all,****
I think that I missed some step…****
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Tryng to modify ANY item in sysconfig leads to an error:****
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Error Message: Can't write ConfigItem! ** **
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. ****
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You can Send a bugreport or go back to the previous page. ****
Error Details****
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 RequestURI: /otrs/index.pl Traceback (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31****
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Apparently permission at file level are correct and I run the upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)****
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I also did a “chown –R 777 /opt/otrs”, just to be on safe side and test it properly, after a server restart – then it worked.****
But it’s a little too open.****
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What should be the correct permissions ?****
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My fix permission strings was:****
bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root /opt/otrs****
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Thanks,****
Massimo****
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Massimo Bianchi****
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Npo Sistemi S.p.A. - Gruppo Npo****
S.S.11 Padana Superiore 28****
20063 Cernusco S/Naviglio MI****
Tel: +39 02 92596.322****
Cell: +39 348 5852275****
Fax: +39 02 92140548****
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Skype: massimo.bianchi****
Lync: massimo.bianchi@nposistemi.it****
Mail: massimo.bianchi@nposistemi.it****
Web: http://www.nposistemi.it****
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