Re: [otrs] Probles with OTRS

Currently, I am running OTRS 2.4 and 3.0 on the same box. The concepts should apply, more or less, to virtual hosts. Also, Postgresql is able to be used if you want to install from source. stuff to add to the vhost directives. You may wish to use variables or mod_macro http://www.cri.ensmp.fr/~coelho/mod_macro/ # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/path/to/customer1/otrs/bin/cgi-bin/" Alias /otrs-web/ "/path/to/customer1/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /path/to/customer1/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /path/to/customer1/otrs/customer.pl ErrorDocument 403 /path/to/customer1/otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 Then in otrs/Kernel/Config.pm, among other things: $Self->{'Database'} = 'otrs_customer1'; $Self->{'DatabaseUser'} = 'otrs_customer1'; $Self->{'DatabasePw'} = 'otrspassword'; $Self->{Home} = '/path/to/customer1/otrs'; $Self->{'Frontend::WebPath'} = '/otrs-web/'; Don't forget to check the forums and ask there, as well.