Hi All, We are getting this error message: ERROR: No Ticket::StateAfterPending found for 'Monitor - Auto Close' in Kernel/Config.pm! I found something that seemed to say I needed the following in our Kernel/Config.pm file so I added it but we are still getting the above mentioned error message. Can someone clue me in on what I need to do. # -- # Kernel/Config.pm - Config file for OTRS kernel # ... lots of stuff omitted. ... # state after pending # (state after pending time has reached) $Self->{Ticket::StateAfterPending} = { 'pending auto close+' => 'closed successful', 'pending auto close-' => 'closed unsuccessful', }; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } Thanks, -- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com