From your previous forum post it looks like you are using Windows with OTRS and possibly Apache or IIS. A lot of this really depends on what database back end you have chosen or had chosen for you. Most likely MySQL from what I remember of the Windows package. What you will need to do is to back-up the MySQL database periodically using mysqlhotcopy or mysqldump (whichever seems more appropriate to your needs) to a folder that you can back up, documentation on this can be found on the MySQL website.
These tools should be scriptable through batch language or VBScript and subsequently run as a Windows Scheduled Task. You should then be able to use NTBackup.exe to selectively backup the directory structures you want, including the IIS or Apache. I would also recommend backing up the system state, a full system backup probably isn't required in this instance. I hope this is what you are after. Thanks, Brad West Network/Systems Engineer Spang & Company bwest@spang.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Karkhanis Sent: Tuesday, September 13, 2005 10:47 AM To: User questions and discussions about OTRS.org Subject: [otrs] backup How do we take regular backup for this system In case the machine with the system crashes, is there a way we can use the backedup database and restore the system Ashutosh *********** PAIN IS TEMPORARY, PRIDE FOREVER !! ************ __________________________________ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/