You need to personalize by first creating a new theme and then amending the relevant .dtl files in that theme's folder: (eg for the header, customer header.dtl) each theme has a folder of its own in the following folder: <otrs root>\Kernel\Output\HTML file://otrs/c$/OTRS/otrs/Kernel/Output/HTML to create a new theme do this: 1. Copy the directory Kernel/Output/HTML/Standard to Kernel/Output/HTML/[your company name]. 2. Customize the files in the directory Kernel/Output/HTML/[your company name] and change the layout to your needs 3. To activate the new theme for OTRS the database has to be changed manualy and the new theme has to be added to the theme table in the OTRS database. Use the following commands with MySQL: linux:~# mysql -p Enter password: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log Type 'help;' or '\h' for help. Type '\c' to clear the buffer. mysql> use otrs; mysql> INSERT INTO theme -> (theme, valid_id, create_time, create_by, change_time, change_by) -> VALUES -> ('[your company name]', 1, current_timestamp, 1, current_timestamp, 1); mysql> once this is done, you need to point your customers at this new theme instead of 'Standard' or 'Lite' Voila! Andrew ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Hitt Sent: 12 December 2006 18:08 To: otrs@otrs.org Subject: [otrs] customize customer.pl login page on windows I want to use a custom logo, foots, and company name on the customer.pl login page but can't seem to find how. Please help This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan.