[otrs] help:can i configure to send mail when a ticket escalated

Hi, Can I configure to send mail to notify my IT support members or the manager of IT support team when a ticket escalated? And how? Mike Lu TEL: (86) 010-5860-2288 ext. 6186; FAX: (86) 010-6431-5872 Website: www.elong.com; Reservation Hotline: 400-616-1616 3rd FL, Tower C, Xingke Plaza, 10 Middle Jiu Xian Qiao Road, Chaoyang District, Beijing China 100016