[otrs] Closed Ticket Re-Opens

Hello, We have a ticket that after we close re-opens itself about 3 minutes later. We think it's related to an automatic email coming from the ticket. Anybody else seen anything like this before in OTRS? Thanks David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122